Service Catalog

Categories (10)

Office Computing

Request service for software or hardware issues on your Carroll-owned work station or request office moves for existing hardware.
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Wired and Wireless Networking

Services for both wired and wireless networking.
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Cable Television

OIT is responsible for all television services on campus. In order to use the campus television services, your TV must be equipped with a QAM tuner. If you aren't sure if it's compatible, contact the OIT Help Desk, and a technician can assist you in determining if it is or not.
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Email & Servers

Services related to campus servers, emails, calendars, listserv's, and Pioneer2 shares.
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Telephone, Voice Mail, & Faxing

Request services for telephony related items such as conference bridges, travel phones, voice mail to e-mail, new requests, and phone on demand.
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Ellucian (ERP)

Services for anything related to Colleague including the Self-Service portal for students.
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On-Premises Software

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Software as a Service (SaaS)

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Lab/Classroom

Request service for software or hardware issues on Carroll-owned work stations and printers within a classroom or computer lab.
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Academic Computing & Instructional Technology (ACIT)

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Services (1)

General Help Request

Not seeing a service for your problem? Submit a ticket here for one of our technicians to assist you with it.