Overview
Use this service to request a refund for a print job that encountered an error.
Intended Users
Students
When To Request Service
If you have released your job from one of the PioPrint release stations (the small touch screen terminals adjacent to the printers in labs, classrooms, and public spaces), but do not get your complete print job as expected, you may request a refund for the lost print job. Examples of a malfunction could include:
- The printer jams or misfeeds in the middle of the print job
- You release your print job, but nothing comes out of the printer
- The print job is completed, but the print quality is poor (too faded to be used, printing is skewed on the page, colors are inaccurate, etc.)
When Not To Request Service
This service should not be used to request more money to be added to your PioPrint balance. Additional funds can be added through the eAccounts app.