The Microsoft Authenticator app is required for any person with an account through Carroll University. It helps improve security by prompting users to approve a sign-in request. This is typically done through a notification that gets sent to the user's phone and only occurs when they aren't connected to the Carroll network. Other authentication methods are also available, however. A user could setup their account so that they receive a text message or a phone call instead of a notification from the Microsoft Authenticator app. This is possible by visiting https://mysignins.microsoft.com/security-info. Once you are on this site, you can click Add sign-in method and then choose the new sign-in method you would like to add. Simply follow along with the prompts on your screen to add the new method to your account.
This can be especially useful if you plan on getting a new phone in the near future as without a backup method, you will likely need to call or visit the OIT Help Desk in order to get your Authenticator app reset.
One other adjustment you can make to your account is to change the Default sign-in method. When you are on the Security Info page, you will see an option to change your default sign-in method. This will allow you to determine if you would like to receive a notification to approve sign-in requests or to get a phone call/text instead if you have those methods set up. There is one other option for authenticating a sign-in attempt by entering a code that refreshes every 30 seconds which can be found in your Microsoft Authenticator App by clicking on your Carroll account if you so choose.